Pick your platform and you're minutes from the city.
Download the OpenSO launcher for your platform — it installs the game, keeps it up to date, and helps you fetch the original The Sims Online files. OpenSO never redistributes EA assets.
The OpenSO launcher is native on all three major platforms.
Just run the install in the OpenSO launcher again — it checks your install and repairs anything missing or corrupted without touching your saves. If the game still won't start, download the launcher fresh from above and let it reinstall.